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Returns Procedure

The team at The Fitness Store are proud of the quality of our service and we always endeavour to meet the high standards our customers deserve. If you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction.

If for any reason you need to return anything to us, you must first raise a returns reference number. Failing to do this can result in delays in handling your return. In order to do this please contact us on info@thefitnessstore.co.uk or 01752 601400. You will need to state the email address/ebay id with which you made the purchase and your invoice number.

Conditions for Return

It is our responsibility to ensure that goods arrive with you in good working order. Items arrived damaged, faulty or not as described: contact us as above giving full description of damage. If items delivered by courier, we will arrange collection immediately or we kindly ask you to return the items by post. It is vital to use a signed for service if you do this as we cannot be held responsible for items lost in transit to us. Upon confirmation of receipt of damaged goods back to us we will refund any expenses incurred and refund or replace the goods.

If you change your mind about a product which is not faulty you may still return it for a refund within 7 days, however, there is a re-stocking fee. This is 5% of the purchase price of the items which are to be returned. Please call us in such circumstances and we will do our best to solve your problem and provide you with a product that does suit your needs.

Collection Of Faulty Products

In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us they are faulty. If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect.

Once the items are received back at The Fitness Store, we will inspect the product(s), and if necessary arrange to send out a replacement product. Please note that if the product is found on inspection NOT to be faulty we may send this item back to you, and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.