Here is just a small selection of the fantastic feedback we receive from happy customers.
Nice to deal with a company who actually communicate with you, rather shutting their ears and going la-la-la when there was a slight issue. Crosstrainer is fantastic and a great price, too.
Our order was processed very quickly, communication was very good and delivery prompt. The machine we ordered is working well and we have not had any problems so far. At this point in time I would definitely use the fitness store again.
Hello again. Many thanks for the multi-gym. I have just finished assembling my wonderful M2 multi-gym. I took delivery three weeks ago but only got around to assembly the last week. All is great and it is a wonderful piece of equipment . Everything is assembled and working really well and it is such high quality compared to other gyms I looked at, I am so very impressed with the gym and believe it is the best by far in its market. You have such a winner there. One other feature that attracted us was the height - it is so well packaged and fits under a 7 foot ceiling which makes it ideal for garden studios/gyms and the like. Many people in the U.K. have or are getting these garden studio boxes installed given the increase in working from home (we have, and the manufacturer order book has gone crazy) and as they have a max external height of 8 feet (to avoid need for planning permission) the net internal height is only around 7 feet and most multi-gyms don’t fit but this one is perfect as it is so well packaged. I think you could sell as many Inspire gyms as you can get your hands on in the U.K. on that basis, and would suggest you market that low height/suitability feature so search engines pick it up on the M2 webpage!
Xterra ERG600 Water Resistance Rowing Machine. Very helpful staff very knowledgeable happy with the rower ?
Having bought an elliptical trainer with a small manufactures glitch, I contacted Paul at the Fitness Store. His immediate and professional response, including driving half way across the country to me to fix things is a level of service that is rare in this day and age. On the basis of my experience I highly recommend using the Fitness store as they go out of their way to ensure that you are informed, protected and successful in your purchase.
Thought of getting exercise bike. Spent some time looking online learning about them, but really wanted to try them out. So I went to “The Fitness Store” in Plymouth, and they were most helpful. In the end I bought a Kettler Cycle P from them, and they delivered it, assembled it, carried it to the room where I wanted it, and explained again how it works. Had it a month now, and it’s great, and Paul at The Fitness Store was brilliant.
I was delighted with the service I received from Paul and the Fitness Store team. The expert pre-sales advice around the excellent range of products available meant I got exactly what I wanted to meet the broad range of my family’s requirements – all from the same treadmill! The after sales care has been first class and I would recommend the Fitness Store to anyone looking for good quality home fitness equipment!
Friendly and helpful customer service, combined with excellent fulfilment. I will definitely use thefitnessstore.co.uk again.
Just wanted to drop you a mail to say thanks for great service with my recent purchase. Excellent service with a really fast delivery! :) Once again....thanks!
As a new gym we are always looking for great kit and a supplier we can rely on. Paul has been such a great help and very supportive, certainly recommend the fitness store and we have recommend them in our franchise network.
Just to thank you for the helpful, friendly and efficient service you provided throughout the purchase of two gym machines. I feel confident in your store and its products and would unhesitatingly recommend you to others
Thanks for the delivery and pre-construction of the exercise bicycle you delivered today. I was very pleased with my purchase and the way it has been put together for me. The item works extremely well. Your service was excellent and you kept me informed of progress of order despatch and delivery all the way. I have every reason to recommend you to others and thank you.
Thank you for the excellent service which I have received prior, during and after purchasing my Sole E95 elliptical trainer from you. Your professional and helpful manner during my initial enquiry into purchasing the product, made me feel confident that I would receive excellent customer service and therefore I placed my order with you. The elliptical trainer arrived within the time slot allocated for delivery and the installation was carried out by a professional and proficient team. They left no mess and were very thorough in their work. I received the mat in the post and it fits the product perfectly. I would definitely recommend your business to others and thank you for the service you have provided.
Excellent Service - a great product at a very competitive price with free delivery and installation. Report Review recently bought a WaterRower from the fitness store. I visited the fitness store before buying as I wanted to try out the machine and there are few stockists who have trial machines in the West Country. Paul Horrocks, owner of the fitness store, is a true professional who takes time to explain the benefits of different pieces of equipment to ensure that you have the right machine for your needs. This process includes trying relevant machine(s) in his store before you buy. Paul supplied my machine at a very competitive price and delivered and installed it at no extra charge. I know that Paul takes after sales care as seriously as supplying and installing the machine. In summary, I have no hesitation in recommending Paul Horrocks and the fitness store to you. You will receive great advice and be able to purchase the right machine at a very competitive price and receive delivery and installation at no extra cost (subject to geographic limits).
I would like to thank you for the excellent service and assistance you have provided over recent years. About six years ago I purchased my first product from you - a treadmill. Despite being located in a position somewhat frowned upon by the manufacturer, the treadmill has done extremely well with only one service required. At a conservative estimate it has done some 4000 miles. Due to a knee problem and resultant medical advice I then added a cycle machine, naturally supplied by you. That unit is simple to operate and continues to provide good service. Most recently it became clear that the treadmill had more than run a reasonable life. You managed to obtain a replacement machine in remarkably short time, following by very prompt delivery and removal of the old machine. I am delighted with the new controls and visual display. Due to ongoing medical challenges having this equipment in my garage and working reliably is vital. That being the case your excellent supply, service and support has been very much appreciated. You give a customer great confidence that they are in safe hands. Thank you!
The Inspire FT1 Functional Trainer is great thanks, far exceeded expectations so really pleased with it. Thanks for the great sales support!
Pleased to advise that the bike arrived at the specified time and proved easy to erect thanks to the clear instructions and complete kit. It has had an initial run and seems to suit. Thanks for your excellent advice and service.
I asked Paul and his team at the Fitness Store if they could supply me with a fully operational gym including cardio machines (rowers and bikes), weights, benches and mats in only 5 days!!!! We discussed what was needed and Paul got to work ordering the equipment. This required equipment from 6 different suppliers, that had to be sourced and delivered and at a time when they were the busiest they had ever been in their history. Paul rose to the challenge and chased down the suppliers such that everything was delivered and installed within a very short time. When equipment was delayed, Paul was chasing up the suppliers and ensuring my equipment arrived as quickly as possible. Paul kept me updated at all times including evenings and weekends. It was a tremendous effort given the level of demand the business was experiencing at the time and a credit to Paul and his team and the level of dedication they give to their customers. I would have no hesitation in recommending these guys for their customer care and service levels.